# Login on another device

{% hint style="info" %}
**NOTE**

A "device" for Stobox 4 means a device (desktop, laptop, tablet, phone), a browser (Chrome, Brave, Safari, etc.), or a profile in your browser, actually. For better understanding, [check this post>>>](https://docs.stobox.io/helpcentre/f.a.q./devices-for-stobox-4)

**You must have your original account open during the process.**

Please don't rush and give your systems time.
{% endhint %}

***

#### See how to connect browsers or desktops on a video guideline [here>>>](https://docs.stobox.io/helpcentre/getting-started-for-everyone/login-on-another-device/login-on-another-device-video)

***

### **Connect your mobile phone to the Stobox 4 account on a desktop**

#### **On your original device**

Log in to your account at[ https://stobox4.io/](https://stobox4.io/).

***

#### **On your new device**

1. Log in to your account at <https://stobox4.io/> using your credentials.
2. You will see a screen that prompts you to connect this device to your account.
3. Click the **Send a request** button.<br>

   <figure><img src="/files/PpbzUGe4uHgSEiTMStBx" alt="" width="288"><figcaption></figcaption></figure>

***

#### **On your original device**

1. Wait for an authorization request at the top right. *It may take up to 2 minutes*.
2. Click **Yes** on the pop-up message.\
   ​<br>

   <figure><img src="/files/X8QgSoJT8RDlygxQVws8" alt=""><figcaption></figcaption></figure>

***

#### **On your new device**

1. Wait until you see the backup file generation screen.
2. Proceed to generate, download, and re-upload the backup file as usual.

{% hint style="warning" %}
**Important**

To avoid permanently losing access to your wallet, during wallet setup:

🚫 Make sure you have a stable internet connection. If your connection is unstable, wait until you are in a place with stable internet before starting.\
🚫 Do NOT refresh, close, or go back on the page\
🚫 Do NOT clear cache before saving your backup file\
🚫 Do NOT minimize the browser window.\
🚫 On mobile: keep the screen active and do not minimize the browser app.

\
​If the process is interrupted, the keys will not be saved to your device, and you will need to recreate the account.
{% endhint %}

<figure><img src="/files/DA1T7xNPP8ITl4xXUYLp" alt="" width="288"><figcaption></figcaption></figure>

\
​3. Once you upload a backup file, you will access your Stobox 4 account on another device.\
​

<figure><img src="/files/xdakA93uHTUnaJ8Nfoxm" alt="" width="288"><figcaption></figcaption></figure>

***

{% hint style="info" %}
If you have any issues or questions, [contact us directly>>>](/helpcentre/help-centre/contact-support.md)

**Note:** We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
{% endhint %}

***


---

# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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