User Verification (KYC) Guide
Before you start, you may want to check the eligible documents and some hints on the KYC process>>>
Step 1. Where to start
Verification is available straight after registration.
You can start KYC from:
Dashboard — click Verify my account.
Blue banner Verify your account to unlock Stobox 4 at the top of the page.
Pop-up that appears in the RWA Wallet section.
Step 2. Start the KYC Flow
Once you use any of the methods above, the KYC flow starts in a pop-up.
A SumSub iframe opens in the pop-up.
All data you provide within the iframe is processed directly by SumSub and stored on their side. Stobox does not store your document images or sensitive data.
Step 3. Terms and Documents Select
Click Continue and agree to SumSub terms.
2. You will see a screen with the required steps — click Start Verification to begin.
Tip: you can check the box to create a SumSub ID to reuse your verification on other platforms. Note that verification will be tied to the email you used to register on Stobox 4.
3. Select the issuing country and type of document, then click Continue.
SumSub may use your IP location to pre-fill data. Please select the actual country that issued the document you will use for verification.
Do not use VPN during the verification process. VPN services that change your IP address may cause delays or failure.
If the country you choose is not supported by Stobox at the moment, you will not be able to pass verification and activate your account.
We are continuously working to increase the number of supported countries. If verification fails, please contact Support — we will do our best to help you.
4. The next step will show you requirements and a link to guidelines on proceeding with the document check. Press Continue to start the process.
Step 4. Document Check — Methods
You can complete the document check in three different ways.
Use live camera capture on your current device:
Allow camera access to the Stobox app when prompted, then proceed to the live-shot step.
Place your document in front of the camera aligned with the semi-transparent template (red area). If the app does not take a shot automatically, press the Shot button (marked with a green circle) in the bottom middle of the pop-up.
After taking the shot, you will see the result and can retake the photo if it is unclear.
If you do not have the documents with you, or camera quality is low, you can upload existing photos/scans directly from this screen by pressing the Picture icon (orange circle in the screenshot) at the bottom left of the pop-up (to the left of the Shot button).
In the right-bottom corner, use the camera icon to switch to another camera if multiple webcams are connected (blue circle).
2. Upload existing photos of your document:
Click “upload documents” on the camera-access request screen.
3. Use your mobile device:
Scan the QR code or copy the link and send it to your mobile device (via any convenient messenger).
Once you open the link on a mobile device, you can complete the verification there by following the same steps.
If a photo is not suitable for the check, the system will notify you and ask you to retake the photo or upload different images of the document.
Step 5. Continue to the Video-Selfie
1. After you upload the documents, click Continue.
2. The system redirects you to the video-selfie guide step.
Check the requirements and guidance via the provided link to make this process easy.
3. Click Continue to start the video selfie step.
4. Place your face in front of the camera and follow the on-screen instructions.
5. Make a round movement with your head to expose all sides of your face to the system.
Step 6. Submission and Review
After you complete the video-selfie liveness check, the system sends all data for review.
2. You will see the review progress step in the pop-up.
3. You can close the pop-up; the check will be completed automatically in the background.
4. You can track the progress by clicking on the banner, which will redirect you to the Verification Center. Clicking the Pending button will reopen the pop-up.
Congratulations — you have completed the verification process.
In some cases, you may be asked for additional information. Please check this link to learn which documents may be required.
If you have any issues or questions, contact us directly>>>
Note: We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
Please note
The Stobox Support Team will reach out to the Compliance Officer to contact Sumsub for advice and get back to you as soon as they have any updates.
If your application is under review, our Compliance Officer will not be able to advise, as Sumsub does not have any decisions on your application at this time.
Please note that in some cases, the KYC/AML provider doesn’t disclose the reason for the decline due to their policies.
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