# Troubleshooting

***

#### Accessing the account

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I lost access to my account</strong></td><td></td><td><a href="/pages/THGz6lGfU7rmK1qg92Lw">/pages/THGz6lGfU7rmK1qg92Lw</a></td></tr><tr><td><strong>I can't access my account</strong></td><td></td><td><a href="/pages/o9YqdJLKO8UezAqh9Q92">/pages/o9YqdJLKO8UezAqh9Q92</a></td></tr><tr><td><strong>When I log in it says I need a backup file</strong></td><td></td><td><a href="/pages/69aZSRM2cclSprmyHk4b">/pages/69aZSRM2cclSprmyHk4b</a></td></tr><tr><td><strong>My account is disabled</strong></td><td></td><td><a href="/pages/U6m9avqLGiwICA9cJZpB">/pages/U6m9avqLGiwICA9cJZpB</a></td></tr><tr><td><strong>I want to log in both via Google account and email+password</strong></td><td></td><td><a href="/pages/YproREXOd6tGi4eQkW0z">/pages/YproREXOd6tGi4eQkW0z</a></td></tr><tr><td><strong>Link doesn't open</strong></td><td></td><td><a href="/pages/SRnfzmIsx0DpY0MWvShL">/pages/SRnfzmIsx0DpY0MWvShL</a></td></tr><tr><td><strong>I'm getting a technical error when logging in</strong></td><td></td><td><a href="/pages/91LtwhOld1zyA9Aa709c">/pages/91LtwhOld1zyA9Aa709c</a></td></tr></tbody></table>

***

#### Backup files

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Help me download the backup file</strong></td><td><a href="/pages/hkyDmuPpxpWC7awwpzjn">/pages/hkyDmuPpxpWC7awwpzjn</a></td></tr><tr><td><strong>Where do I find my backup file?</strong></td><td><a href="/pages/J3UKHNqMY8m5jLqhmr3H">/pages/J3UKHNqMY8m5jLqhmr3H</a></td></tr></tbody></table>

***

#### Identity verification

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Verification is pending for a long time</strong></td><td><a href="/pages/nFlgbAXZrFmcI3YtrUxl">/pages/nFlgbAXZrFmcI3YtrUxl</a></td></tr><tr><td><strong>I got rejected</strong></td><td><a href="/pages/HoK4jpIGFWuWoQnMwws3">/pages/HoK4jpIGFWuWoQnMwws3</a></td></tr></tbody></table>

***

#### Operation failures

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I can't withdraw my tokens</strong></td><td><a href="/pages/Fu6ynx3Qj7Slkq019K0B">/pages/Fu6ynx3Qj7Slkq019K0B</a></td></tr><tr><td><strong>My withdrawal is pending</strong></td><td><a href="/pages/aNLlGxwJntn0bDQf23Ma">/pages/aNLlGxwJntn0bDQf23Ma</a></td></tr><tr><td><strong>My deposit is pending for more than 24 hours</strong></td><td><a href="/pages/ZdVJZAVDVKufBXRBkfSr">/pages/ZdVJZAVDVKufBXRBkfSr</a></td></tr></tbody></table>

***

#### Misc

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I can't find my 12-word private key</strong></td><td><a href="/pages/LNRMJL48eZ9uJLsmtu13">/pages/LNRMJL48eZ9uJLsmtu13</a></td></tr><tr><td><strong>Deposit address not visible</strong></td><td><a href="/pages/6gkVlmNXn7mXyDt4CMkS">/pages/6gkVlmNXn7mXyDt4CMkS</a></td></tr><tr><td><strong>I can't see my deposited tokens</strong></td><td><a href="/pages/zDB8bXDeDrTCornEYGv0">/pages/zDB8bXDeDrTCornEYGv0</a></td></tr></tbody></table>

***

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Back to main page</strong></td><td><a href="/pages/ygWR129BSsj1WVpthHZT">/pages/ygWR129BSsj1WVpthHZT</a></td></tr></tbody></table>


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