# Troubleshooting

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#### Accessing the account

<table data-view="cards"><thead><tr><th></th><th data-type="content-ref"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I lost access to my account</strong></td><td></td><td><a href="troubleshooting/i-lost-access-to-my-account">i-lost-access-to-my-account</a></td></tr><tr><td><strong>I can't access my account</strong></td><td></td><td><a href="troubleshooting/i-cant-access-my-account">i-cant-access-my-account</a></td></tr><tr><td><strong>When I log in it says I need a backup file</strong></td><td></td><td><a href="troubleshooting/when-i-log-in-it-says-i-need-to-upload-a-backup-file">when-i-log-in-it-says-i-need-to-upload-a-backup-file</a></td></tr><tr><td><strong>My account is disabled</strong></td><td></td><td><a href="troubleshooting/my-stobox-4-account-is-disabled">my-stobox-4-account-is-disabled</a></td></tr><tr><td><strong>I want to log in both via Google account and email+password</strong></td><td></td><td><a href="troubleshooting/how-can-i-log-in-both-via-google-account-and-email+password">how-can-i-log-in-both-via-google-account-and-email+password</a></td></tr><tr><td><strong>Link doesn't open</strong></td><td></td><td><a href="troubleshooting/the-stobox-4-link-doesnt-open">the-stobox-4-link-doesnt-open</a></td></tr><tr><td><strong>I'm getting a technical error when logging in</strong></td><td></td><td><a href="troubleshooting/im-getting-a-technical-error-when-logging-in">im-getting-a-technical-error-when-logging-in</a></td></tr></tbody></table>

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#### Backup files

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Help me download the backup file</strong></td><td><a href="troubleshooting/help-me-download-the-backup-file">help-me-download-the-backup-file</a></td></tr><tr><td><strong>Where do I find my backup file?</strong></td><td><a href="troubleshooting/how-can-i-find-my-valid-backup-file-for-stobox-4">how-can-i-find-my-valid-backup-file-for-stobox-4</a></td></tr></tbody></table>

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#### Identity verification

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Verification is pending for a long time</strong></td><td><a href="troubleshooting/verification-is-pending">verification-is-pending</a></td></tr><tr><td><strong>I got rejected</strong></td><td><a href="troubleshooting/i-got-rejected">i-got-rejected</a></td></tr></tbody></table>

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#### Operation failures

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I can't withdraw my tokens</strong></td><td><a href="troubleshooting/i-cant-withdraw-my-tokens">i-cant-withdraw-my-tokens</a></td></tr><tr><td><strong>My withdrawal is pending</strong></td><td><a href="troubleshooting/my-withdrawal-is-pending">my-withdrawal-is-pending</a></td></tr><tr><td><strong>My deposit is pending for more than 24 hours</strong></td><td><a href="troubleshooting/my-deposit-is-pending-for-more-than-24-hours">my-deposit-is-pending-for-more-than-24-hours</a></td></tr></tbody></table>

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#### Misc

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>I can't find my 12-word private key</strong></td><td><a href="troubleshooting/i-cant-find-my-12-word-private-key">i-cant-find-my-12-word-private-key</a></td></tr><tr><td><strong>Deposit address not visible</strong></td><td><a href="troubleshooting/the-deposit-address-is-not-visible">the-deposit-address-is-not-visible</a></td></tr><tr><td><strong>I can't see my deposited tokens</strong></td><td><a href="troubleshooting/i-cant-see-my-deposited-tokens">i-cant-see-my-deposited-tokens</a></td></tr></tbody></table>

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<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Back to main page</strong></td><td><a href=""></a></td></tr></tbody></table>