How can I find my valid backup file for Stobox 4?
Contact the Support Team at [email protected] from your registered email address and ask for the passphrase ID of your latest backup file.
On your device or devices, search for the StoboxBackupKey files with the JSON extension.
Open each of them via the text editor, e.g., Note.
Search for a passphraseID line and check if it matches the one that the Support Team sent you.
If it matches, that's your valid backup. Be sure to save it in a specific location and make several copies, including one in cloud storage.
If you can't find the backup that contains the passphrase ID the Support Team sent you, that means, unfortunately, you've lost access to your account and can't access it.
Please note that due to security reasons and the MPC technology, we don't have access to your data and can't assist you here. Feel free to register a new account.
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