# How can I find my valid backup file for Stobox 4? 1. **Contact the Support Team** at from your registered email address and **ask for the** [**passphrase ID**](https://docs.stobox.io/helpcentre/help-centre/faq#what-is-the-passphrase-id) **of your latest backup file**. 2. On your device or devices, **search for the StoboxBackupKey files** with the JSON extension. 3. **Open each of them** via the text editor, e.g., Note. 4. **Search for a passphraseID line** and check if it matches the one that the Support Team sent you. * **If it matches, that's your valid backup**. Be sure to save it in a specific location and make several copies, including one in cloud storage. * **If you can't find the backup that contains the passphrase ID** the Support Team sent you, that means, unfortunately, you've lost access to your account and can't access it. Please note that due to security reasons and the MPC technology, we don't have access to your data and can't assist you here. Feel free to register a new account. *** {% columns %} {% column %} {% endcolumn %} {% column %} Troubleshooting {% endcolumn %} {% column %} {% endcolumn %} {% endcolumns %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.stobox.io/helpcentre/help-centre/troubleshooting/how-can-i-find-my-valid-backup-file-for-stobox-4.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.