I can't access my account

This inquiry needs more context, as there may be different reasons for it.

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Possible reason 1

The system asks you to upload a backup file. It means the backup file was most probably corrupted or was not generated at all.

Check our post here>>>

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Possible reason 2

The system asks you to connect a new device. It means you are trying to access your account from a physical device and/or browser and/or browser profile different from what you used when you initially registered. For the Stobox 4 security system, it matters.

Check our post here>>>

Read more about devices for Stobox 4>>>

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Possible reason 3

You see an error message. Hmm.. That depends on what it says.

For example, the error PreTokenGenerationV2 may mean there are two accounts under your email.

Read more about this error here>>>

PreTokenGenerationV2, as well as any other error messages, require the Support or the Tech Team's assistance. Feel free to contact us using the information below.

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Troubleshooting