I can't find my 12-word private key
A private key is different in Stobox 4.
You will not see any words or phrases here because the wallet type is different.
To make it short, the MPC wallet type of Stobox 4 divides the private keys into a couple of parts, where one of the parts is stored in Fireblocks end without Fireblocks access to it, and the other one is exported into the backup file that you generate for your specific physical device and the browser on it.
This way, no one has access to your wallet, since no one has the entire private key except you.
Read more about the MPC wallets and their backups in Wallet Management.
The downside of this security measure is that if you lose your backup file, we can't help you regain access to your account or funds.
All that the Support Team can do is provide you with a passphrase ID for your latest backup file so you can identify the valid one among several files you may have in your systems.
The backup file may be generated incorrectly or not generated at all. In this case, the Support Team will only advise you to generate a new backup file.
You can see that process here>>>
Extracting the private key from Stobox 4 is possible, but in this case, you will permanently delete your Stobox 4 account, and no one will be able to restore it.
Still having trouble? Contact us directly.
We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
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