wrenchI lost access to my account, but I have a backup file

Sorry to hear you lost access to your account. But we're happy that you have your valid backup with you.

You may have access to your account on another physical device and/or browser, and those would have their own backup file


If you don't have any other device/browser connected to your original account but have a valid backup file,

  1. On the available device, go to https://stobox4.io/arrow-up-right.

  2. Enter your email and password or connect your Google Account.

  3. You will see the Connect a new device screen.

  1. Click the Restore from backup link under the big button.

  1. You will get to the backup file upload page. Upload your valid backup here. Wait for the system to check it.

triangle-exclamation
  1. You will see the backup generation screen. Click the Generate backup file button.

  1. Once generated, click the button to download the file in Step 1 of the backup verification page.

circle-exclamation
  1. Then, in Step 2, confirm the backup file was received by either uploading it back or dragging and dropping it into the box.

circle-check
circle-exclamation

circle-info

Still having trouble? Contact us directly.

We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.


Last updated

Was this helpful?