> For the complete documentation index, see [llms.txt](https://docs.stobox.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stobox.io/helpcentre/help-centre/troubleshooting/im-getting-a-technical-error-when-logging-in.md).

# I'm getting a technical error when logging in

Technical errors can have different texts, and this is the case when contacting support is the best way.

For example, if you see the `PreTokenGenerationV2_0 failed with error Expecting value` at login. This error usually appears when the system detects that you have created two accounts.

It often happens if you:

* Register one account with small letters in the email address (<example@gmail.com>)
* Register another account with a capital letter in the email address (<Example@gmail.com>)
* Sometimes, this issue can occur if you register once with a Google account but don't complete the registration (don't create a wallet), and then register again via email and password using the same email. The system has two different accounts.

***

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Still having trouble? [Contact us directly](/helpcentre/help-centre/contact-support.md).

We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
{% endhint %}

***

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{% column %} <a href="/pages/YnnskQ6x4WIXBTlrYNUx" class="button primary" data-icon="arrow-u-turn-up-left">Troubleshooting</a>
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---

# Agent Instructions
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```
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```

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