My deposit is pending for more than 24 hours
Possible reasons may include
Insufficient network tokens to pay the gas fees.
Necessary processes on Fireblocks and KYT checks are still pending.
Possible solutions include
Ensure you have enough native tokens of the network to pay the gas fee for the withdrawal transaction from where you send tokens, e.g., your MetaMask wallet.
Allow the system some time since any transactions on Stobox 4 go through Fireblocks and KYT processes. Check again a bit later.
Contact support using the details below with your wallet address from where you are sending tokens, let the support know which tokens you are depositing, which network, and the amount.
Gas fees can be considered a network commission charged by the network. It depends on the network conditions and the price of the network's native tokens.
To pay the gas fee on the Arbitrum network, you need a piece of an ETH token on Arbitrum. For the Ethereum network, you need a fraction of an ETH token. To pay the gas fee on Polygon, you need some POL (ex-MATIC) tokens, etc.
Still having trouble? Contact us directly.
We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
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