# My Stobox 4 account is disabled

#### Possible reasons

1. The system can disable your account for security reasons if your identity verification is declined twice.
2. Alternatively, you can see such a message if you have exported your private keys and so deleted the Stobox 4 account.

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Still having trouble? [Contact us directly](/helpcentre/help-centre/contact-support.md).

We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
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