# The deposit address is not visible

<figure><img src="/files/lFUjXPzfZKuaTrGefUcU" alt="" width="375"><figcaption></figcaption></figure>

If you can't see your deposit address despite several tries across multiple devices and browsers, your backup file is most likely corrupted or invalid, or you may have deleted your account at some point.

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Still having trouble? [Contact us directly](/helpcentre/help-centre/contact-support.md).

We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
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