# Verification is pending

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Our KYC/KYB/KYT and AML provider for identity, business, and transaction checks is Sumsub.

Stobox does not verify identities, and it cannot affect Sumsub resolutions.
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Please check the Verification Center in your Profile. If the KYC provider needs any additional information, you will see it there.

Typically, Sumsub verifies identity within a few minutes, but there are instances when the process can take an hour or more. Please wait patiently.

***

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Still having trouble? [Contact us directly](/helpcentre/help-centre/contact-support.md).

We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
{% endhint %}

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**Please note**

* The Stobox Support Team will reach out to the Compliance Officer for advice and get back to you as soon as they have any updates.
* If your application is under review, our Compliance Officer will not be able to advise, as Sumsub does not have any decisions on your application at this time.
* Please note that in some cases, the KYC/AML provider doesn’t disclose the reason for the decline due to their policies.
  {% endhint %}

***

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