When I log in, it says I need to upload a backup file
If you log in and the system asks you to upload a backup file, it means you have not completed your registration process or it was corrupted.
During registration, a backup file is generated for each user, and it must be downloaded and saved in a safe location. Otherwise, you will not be able to access your Stobox 4 account.
Read more about backup files and the security measures here>>>
To regenerate a backup file, please return to Step 5 of the registration process.
If you register on a mobile device, be sure to check the specific points for Android and iOS devices.
Important
To avoid permanently losing access to your wallet, during wallet setup:
🚫 Make sure you have a stable internet connection. If your connection is unstable, wait until you are in a place with stable internet before starting. 🚫 Do NOT refresh, close, or go back on the page 🚫 Do NOT clear cache before saving your backup file 🚫 Do NOT minimize the browser window. 🚫 On mobile: keep the screen active and do not minimize the browser app.
If the process is interrupted, the keys will not be saved to your device, and you will need to recreate the account.
Still having trouble? Contact us directly.
We do not offer support on Telegram, WhatsApp, X (formerly Twitter), or similar platforms either. If someone reaches out to you via those channels and offers help in DM, they are scammers.
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