This collection of self-help posts is constantly being updated.
Registration and log-in
I don’t receive a confirmation code to register
I don’t receive a confirmation code to register
Why do I see this screen in my account?
Why do I see this screen in my account?
I forgot to enter my friend’s/leader’s referral code during registration. Can you help?
I forgot to enter my friend’s/leader’s referral code during registration. Can you help?
I changed my email address in Coinset. I registered on the SBID website with the new email but didn’t see my account.
I changed my email address in Coinset. I registered on the SBID website with the new email but didn’t see my account.
I don’t see my SOULB balance/free SBID/KYC-approved account
I don’t see my SOULB balance/free SBID/KYC-approved account
KYC/AML process
My KYC is not verified. What should I do?
My KYC is not verified. What should I do?
My friend received an additional link for KYC, but I didn’t. Why?
My friend received an additional link for KYC, but I didn’t. Why?
MetaMask
My family member added my MetaMask address to his/her SBID account
My family member added my MetaMask address to his/her SBID account
I lost access to my MetaMask
I lost access to my MetaMask
My MetaMask doesn’t connect
My MetaMask doesn’t connect
Minting an SBID token
I paid the gas fee but the SBID was not minted. Can I get a refund?
I paid the gas fee but the SBID was not minted. Can I get a refund?
I minted an SBID token but I don’t see it in my SBID account.
I minted an SBID token but I don’t see it in my SBID account.
I am KYC-verified, but I can’t mint.
I am KYC-verified, but I can’t mint.
The Mint button is disabled
The Mint button is disabled
Other issues
My credit card payment failed.
My credit card payment failed.
I minted an SBID. Should I click the Revoke button?
I minted an SBID. Should I click the Revoke button?
I connected my wallet and saw this error. Is it bad?
I connected my wallet and saw this error. Is it bad?
I try to add my SBID, but it says I’m not an owner
I try to add my SBID, but it says I’m not an owner