1. You are a Coinset user and you bought a SOULB package for
- 25 USD equivalent or more on the 1st round of the Private Sale (by the end of February 2023). - 100 USD equivalent or more during a specific period of the 2nd round of the Private Sale (between 18 May 2023 and 7 June 2023).
2. You have won it as a reward in one of our contests or airdrops.
In both cases, you must register with the same email address that you have in Coinset or that you registered in the contest or airdrop.
Free SBID means you can start the process of obtaining your SBID free of charge.
To have the SBID token you must successfully pass KYC and mint a token after paying a gas fee for the minting transaction.
Other users must click the Buy now button and pay for the SBID obtaining process with their SOULB balance or credit cards.
If you have any questions, ask in the Soulbound ID Q&A topic of the Stobox Community.
Note that we do not provide support in Telegram, Twitter, Discord, or Reddit groups and channels or DMs/PMs.
- Email info@sbid.io in English from your SBID-registered address only. For security reasons, we can’t assist you if you contact us from any other email address.
- Everyone must contact us personally.
- If you don’t read or write English, use Google Translate, Deepl, or any other translation service. It allows us to speed up the process for you.
- Add as much information as possible. Send us your wallet address, and screenshots. Sometimes we will ask for a video. It allows us to quickly locate the issue and assist you in the best way.
- Stobox business hours are Monday to Friday 7 AM - 4 PM GMT/UTC in the summer and 8 AM - 5 PM GMT/UTC in the winter. Currently, we don’t provide support at weekends and public holidays.