Verify your identity

Verify your identity

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Please start the verification process when you have some time and you will not be distracted. For security reasons, our KYC/AML provider’s session expires, if you are inactive for some time. In this case, you have 3 attempts to complete your KYC application, i.e., submit your information. Note: - If you had the right to a free SBID and unsuccessfully used your 3 tries, you lose the right to a free SBID, but you can pay for it using your SOULB balance or a credit card. - If your KYC gets rejected by the KYC/AML provider, you can not start the process again. Contact the support team at info@sbid.io from your SBID-registered email address and report your rejection. The email must be in English. - The SBID is valid for 24 months from the moment your identity is verified.
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Please note A Personal Investor and a Personal Enhanced Investor* are the same category of investor. The only difference between them is the investment limit and two more steps of the KYC process. So you can’t have both SBIDs. *Personal Enhanced Investor’s SBID (SBID P+) is unavailable at the moment.

See the video instructions [no sound] ⬇️

Or check our text guide with screenshots:

1 To start the KYC process, click the blue Start verification button.

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2 Tick the box to confirm that you provide the correct information. Click the Next button.

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3 Enter your Applicant data: place of birth, nationality (citizenship), address (street), building number, city, state (where applicable), post/ZIP code, and country (where you live). Click the Next button.

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4 The next step is to upload a photo(s) of your identity document.

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A. Select the issuing country first. It means the country that gave you the identity document (your passport or an ID card).

Once you select it, you will see which documents you can upload for your country.

B. Choose your document type (passport, ID card, driver’s license, or residence permit, where available).

See our recommendations about the documents to increase your chance of being approved.
  • It must not be a scan.
  • It must not be a photo of a printed copy.
  • It must not be a photo taken from your computer screen.
  • It must not be a screenshot.
  • The photo must not be edited. Take a photo of your actual document.
  • All corners of your document should be visible. Don’t take a photo of a part of the document.
  • Both sides of your ID card/driver’s license should be uploaded.
  • Take that photo in the light room BUT without a camera flashlight. If the identity document is flashed from the camera or is not focused, there is a high chance the KYC provider's system will not read it.
  • Don’t try to upload some PDF or Word document file with an inserted photo.
  • Don’t send a photo of a document on some background that is larger than the document.

C. Upload the photo of your identity document.

Do you have a photo of your document(s) on your device? Click to open the guide for your case.

Yes

If you have photos of your documents on your desktop, laptop, or mobile device, you can upload them.

Click the Upload document box and select the document photo from your desktop’s or laptop’s folder, or a mobile device gallery. Click the Next button.

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No

If you don’t have a photo of your identity document, click the Continue on the phone link to move the process to the mobile device and take a photo of your document.

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  1. You can take a photo with your phone and forward it to your computer/laptop and upload it from your desktop’s or laptop’s folder.
  2. You can take a photo with your phone if you are using your mobile device for the KYC process and upload it from the gallery.
  3. If you are using your desktop or laptop that doesn’t have a camera, move the KYC process to your mobile device using one of the options: - enter your phone number to receive a link for your verification process on your phone’s browser, or - copy the link and send it to your mobile browser if you are using your mobile device, or - scan a QR code to open the verification link on the phone. QR code is the fastest option and it does not require you to disclose your phone number.
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1. Give the browser or your mobile camera app permission to use your camera this time if it asks you about it. If you don’t give permission, you can’t take a photo. 2. If you are doing the KYC together with your friends or family and you want to move the KYC process to a mobile device via SMS to take photos, use your personal phone number. If you use the same number as your friend or family, the KYC will rejected as a Duplicate and you will have to contact our support team to help you.

5 Take a selfie. It is actually a liveness check.

Do you have a camera on your desktop, laptop, or mobile device? Click to open the guide for your case.

Yes

Click the I’m ready button to turn your camera on and take a liveness check.

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Afterward, you can continue on the same device.

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If you don’t have a working camera on your desktop, or laptop, click the or continue on the phone link to move the process to the mobile device and take a liveness check.

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To move the KYC process to your mobile device, use one of the options. - enter your phone number to receive a link for your verification process on your phone’s browser, or - copy the link and send it to your mobile browser if you are using your mobile device, or - scan a QR code to open the verification link on the phone. QR code is the fastest option and it does not require you to disclose your phone number.

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1. Give the browser or your mobile camera app permission to use your camera this time if it asks you about it. If you don’t give permission, you can’t take a photo. 2. If you are doing the KYC together with your friends or family and you want to move the KYC process to a mobile device via SMS to take photos, use your personal phone number. If you use the same number as your friend or family, the KYC will rejected as a Duplicate and you will have to contact our support team to help you.

You will see this picture in your mobile browser. Click the I’m ready button to turn your camera on.

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Afterward, you can continue on the same device or move back to your desktop or laptop.

See our recommendations about the selfie to increase your chance of being approved.
  • You should be alone in your selfie.
  • No one should be around. Even someone’s hand on your shoulder can result in a rejection.
  • You should take a selfie in the light room.
  • You should take a selfie using your computer or laptop camera or using your phone.
  • You can't make a video on your phone and show it to your computer's or laptop's camera.
  • During the KYC process, you should not be holding any phones, both smartphones and landlines.

On your camera, place your face into the frame and slowly turn your head to the right, then turn it back straight. Then slowly turn your head to the left and then down. You will see the circle become green as your face is scanned.

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This process can take some time. If you move too quickly, the process will stop and the system will ask you to sit still and turn your head around again. Don’t worry, it does not lose your progress.
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6 The next step is a Questionnaire. Read it carefully before proceeding.

  • Indicate your source of funds from the drop-down menu.
  • Select your political exposure status.
  • Tick the boxes with the confirmations. Use this document to translate it into your language, if needed.

Click the Next button.

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7 The last thing to do is to check the information you entered. Check it carefully and use the Edit option if you notice a mistake.

Click the Next button if everything is correct.

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The system processes your information and gives you the result in a few minutes.

Usually, it takes no more than 10 minutes for the KYC provider’s system to check your information. However, sometimes it can take more time. Please do not worry and wait for the result. Do not close the window.
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Congratulations! You are one step away from minting your SBID token.
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Note that the SBID is valid for 24 months from the moment your identity is verified.

When your KYC is approved, your SBID account’s view changes. The SBID box turns orange and you see the Connect wallet button there.

Your SBID box shows Wallet undefined until you connect the wallet and approve it. The system will then remember your wallet’s address.

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If you have any questions, ask in the Soulbound ID Q&A topic of the Stobox Community. Note that we do not provide support in Telegram, Twitter, Discord, or Reddit groups and channels or DMs/PMs.
  • Email info@sbid.io in English from your SBID-registered address only. For security reasons, we can’t assist you if you contact us from any other email address.
  • Everyone must contact us personally.
  • If you don’t read or write English, use Google Translate, Deepl, or any other translation service. It allows us to speed up the process for you.
  • Add as much information as possible. Send us your wallet address, and screenshots. Sometimes we will ask for a video. It allows us to quickly locate the issue and assist you in the best way.
  • Stobox business hours are Monday to Friday 7 AM - 4 PM GMT/UTC in the summer and 8 AM - 5 PM GMT/UTC in the winter. Currently, we don’t provide support at weekends and public holidays.