See the video instructions [no sound] ⬇️
Or check our text guide with screenshots:
1 To start the KYC process, click the blue Start verification button.
2 Tick the box to confirm that you provide the correct information. Click the Next button.
3 Enter your Applicant data: place of birth, nationality (citizenship), address (street), building number, city, state (where applicable), post/ZIP code, and country (where you live). Click the Next button.
4 The next step is to upload a photo(s) of your identity document.
A. Select the issuing country first. It means the country that gave you the identity document (your passport or an ID card).
Once you select it, you will see which documents you can upload for your country.
B. Choose your document type (passport, ID card, driver’s license, or residence permit, where available).
C. Upload the photo of your identity document.
Do you have a photo of your document(s) on your device? Click to open the guide for your case.
5 Take a selfie. It is actually a liveness check.
Do you have a camera on your desktop, laptop, or mobile device? Click to open the guide for your case.
On your camera, place your face into the frame and slowly turn your head to the right, then turn it back straight. Then slowly turn your head to the left and then down. You will see the circle become green as your face is scanned.
6 The next step is a Questionnaire. Read it carefully before proceeding.
- Indicate your source of funds from the drop-down menu.
- Select your political exposure status.
- Tick the boxes with the confirmations. Use this document to translate it into your language, if needed.
Click the Next button.
7 The last thing to do is to check the information you entered. Check it carefully and use the Edit option if you notice a mistake.
Click the Next button if everything is correct.
The system processes your information and gives you the result in a few minutes.
When your KYC is approved, your SBID account’s view changes. The SBID box turns orange and you see the Connect wallet button there.
Your SBID box shows Wallet undefined until you connect the wallet and approve it. The system will then remember your wallet’s address.
- Email support@stobox.io in English from your SBID-registered address only. For security reasons, we can’t assist you if you contact us from any other email address.
- Everyone must contact us personally.
- If you don’t read or write English, use Google Translate, Deepl, or any other translation service. It allows us to speed up the process for you.
- Add as much information as possible. Send us your wallet address, and screenshots. Sometimes we will ask for a video. It allows us to quickly locate the issue and assist you in the best way.
- Stobox business hours are Monday to Friday 7 AM - 4 PM GMT/UTC in the summer and 8 AM - 5 PM GMT/UTC in the winter. Currently, we don’t provide support at weekends and public holidays.