Verify your identity

Verify your identity

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Please start the verification process when you have some time and you will not be distracted. For security reasons, our KYC/AML provider’s session expires, if you are inactive for some time. In this case, you have 3 attempts to complete your KYC application, i.e., submit your information. Note: - If you had the right to a free SBID and unsuccessfully used your 3 tries, you lose the right to a free SBID, but you can pay for it using your credit card. - If your KYC gets rejected by the KYC/AML provider, you can not start the process again. Contact the support team at info@sbid.io from your SBID-registered email address and report your rejection. The email must be in English. - The SBID is valid for 24 months from the moment your identity is verified.
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Please note A Personal Investor and a Personal Enhanced Investor* are the same category of investor. The only difference between them is the investment limit and two more steps of the KYC process. So you can’t have both SBIDs. *Personal Enhanced Investor’s SBID (SBID P+) is unavailable at the moment.

See the video instructions [no sound] ⬇️

Or check our text guide with screenshots:

1 To start the KYC process, click the blue Start verification button.

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2 Tick the box to confirm that you provide the correct information. Click the Next button.

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3 Enter your Applicant data: place of birth, nationality (citizenship), address (street), building number, city, state (where applicable), post/ZIP code, and country (where you live). Click the Next button.

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4 The next step is to upload a photo(s) of your identity document.

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A. Select the issuing country first. It means the country that gave you the identity document (your passport or an ID card).

Once you select it, you will see which documents you can upload for your country.

B. Choose your document type (passport, ID card, driver’s license, or residence permit, where available).

See our recommendations about the documents to increase your chance of being approved.

C. Upload the photo of your identity document.

Do you have a photo of your document(s) on your device? Click to open the guide for your case.

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5 Take a selfie. It is actually a liveness check.

Do you have a camera on your desktop, laptop, or mobile device? Click to open the guide for your case.

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See our recommendations about the selfie to increase your chance of being approved.

On your camera, place your face into the frame and slowly turn your head to the right, then turn it back straight. Then slowly turn your head to the left and then down. You will see the circle become green as your face is scanned.

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This process can take some time. If you move too quickly, the process will stop and the system will ask you to sit still and turn your head around again. Don’t worry, it does not lose your progress.
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6 The next step is a Questionnaire. Read it carefully before proceeding.

  • Indicate your source of funds from the drop-down menu.
  • Select your political exposure status.
  • Tick the boxes with the confirmations. Use this document to translate it into your language, if needed.

Click the Next button.

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7 The last thing to do is to check the information you entered. Check it carefully and use the Edit option if you notice a mistake.

Click the Next button if everything is correct.

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The system processes your information and gives you the result in a few minutes.

Usually, it takes no more than 10 minutes for the KYC provider’s system to check your information. However, sometimes it can take more time. Please do not worry and wait for the result. Do not close the window.
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Congratulations! You are one step away from minting your SBID token.
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Note that the SBID is valid for 24 months from the moment your identity is verified.

When your KYC is approved, your SBID account’s view changes. The SBID box turns orange and you see the Connect wallet button there.

Your SBID box shows Wallet undefined until you connect the wallet and approve it. The system will then remember your wallet’s address.

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Please note we do not provide support in Telegram, Twitter, Discord, or Reddit groups and channels or DMs/PMs.
  • Email support@stobox.io in English from your SBID-registered address only. For security reasons, we can’t assist you if you contact us from any other email address.
  • Everyone must contact us personally.
  • If you don’t read or write English, use Google Translate, Deepl, or any other translation service. It allows us to speed up the process for you.
  • Add as much information as possible. Send us your wallet address, and screenshots. Sometimes we will ask for a video. It allows us to quickly locate the issue and assist you in the best way.
  • Stobox business hours are Monday to Friday 7 AM - 4 PM GMT/UTC in the summer and 8 AM - 5 PM GMT/UTC in the winter. Currently, we don’t provide support at weekends and public holidays.